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Back from Disaster Faster - We Guarantee It

828.369.2000 / 24-Hour Emergency Response

CALL US… We'll walk you through the process

    Our Radio Ad...

    Welcome to Disaster Doctors!
    Specialists in… The World's Fastest Drying System
    We are a locally owned independent full-service disaster restoration company and part of a family of innovators on the cutting edge of technology. We are an IICRC Certified Firm, trained in the most current mitigation techniques.

    When it comes to protecting your property and health, every minute counts. So we've built our services around responding quickly with the best equipment and with industry leading systems to make your ordeal a distant memory.
    We service all of Western North Carolina!
    Franklin • Otto • Highlands • Cashiers • Sylva • Balsam • Cullowhee • Dillsboro • Glenville • Tuckasegee • Webster • Whittier • Canton • Clyde • Hazelwood • Lake Junaluska • Maggie Valley • Waynesville • Brasstown • Hayesville • Lake Chatuge • Warne • Andrews • Murphy • Marble • Topton • Almond • Bryson City • Cherokee • Fontana Dam • Robbinsville • Arden • Black Mountain • Candler • Fairview • Leicester • Swannanoa • Weaverville • Asheville • Flat Rock • Fletcher • Mills River • Zirconia

    Photo Gallery...
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    Our Services Include...
    Water Damage & Mold Remediation
    Fire & Smoke Restoration
    Thermal Energy Drying
    Infra-Red Camera Imaging
    Air Duct Cleaning
    HEPA Filtration & Vacuuming
    Content Pack-Outs & Storage
    Sanitation & Deodorization
    Full Construction Services
    Carpet Cleaning & Stain Removal
    Upholstery Cleaning
    Tobacco Odor Control
    Pet Odor Removal
    Apartment Cleaning
    Pressure Washing
    Board-Up & Tarping

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    "I am at a loss for words when I think of how I want to express my gratitude for the wonderful job you did in restoring my home. And with such a calm and reassuring attitude. When I was ready to give up, God sent you and your men to lighten my load! I thank "Him" everyday for all of you and I will never forget you all. May God Bless!”
    Ms Lorraine / Homeowner
    “I want to express my appreciation for the excellent job your men did in my home. I truly was in a disaster situation when you arrived for an appraisal. I was unable to move into my newly purchased home because of the years of neglect, extensive mold growth, and the excessive moisture level in the sub-flooring. I had earlier contracted to have new finished floors installed, but because of the conditions, the installers refused to enter the home and do the installation. I contacted Disaster Doctors for remediation. They responded immediately, and directly resolved the outstanding issues. I was particularly impressed with the thoroughness of their work. They took great pains to clean and treat every square inch of the basement and garage. They removed all the debris and left my home spotless. I also appreciated that their technicians identified and repaired other issues (e.g. faulty air ducts) they encountered with no additional charges. They completed all work on schedule, and I was able to proceed with my floor installation. I enthusiastically recommend Disaster Doctors to anyone who wants a professional thorough job using the latest technology.”
    Robert PhD / Homeowner
    "I wanted to take this opportunity to recommend your company. Life seems to be full of disasters and the dedication you have to your customers is suburb! It is great to find people that care and always strive to do their best.”
    Teresa / Business Owner & Realtor
    “Disaster Doctors has always been fair and honest with the work they have done on our property. Their interaction with my staff and our residents has always been professional and courteous. Their time frames and estimates for work are accurate and reasonably priced. While Maury is a businessman, he still tries to save us money on jobs any way he can. I would recommend Disaster Doctors to other businesses as well as family members, because I trust him for his superior quality of work. Our community needs more professionals like Disaster Doctors and I believe they have been a major part in making our Apartment Community a safer place for residents.”
    Marci / Apartment Manager
    "We've been contracting the services of Maury Burstein to clean up our disasters for the nine years we've lived in Franklin. He's a real perfectionist in everything he does. The service he provides is always 120% of what's expected. He's prompt, reliable, and always fairly priced. We've retained him for both our business and home projects and have always been completely satisfied. Two thumbs up!”
    Dr Jeff & Dawn / Business Owners
    "We had a huge flood in our basement caused from a leaking water heater. We called Disaster Doctors on a Sunday afternoon, and Maury was on our doorstep within 15 minutes !! He went to work right away. The carpet had already molded, so he wasn't able to save that, but Maury applied heat to the sheetrock and baseboards and SAVED THEM! He stayed on top of moisture control with lots of cool gadgets and meters. He even hauled off the old carpet! He also coordinated the new carpet installation. We didn't have to do a thing! We are VERY pleased with the services provided to us by Disaster Doctors!!”
    Bonnie / Homeowner
    “The Disaster Doctors did a great job and was very helpful with our situation. Once they were called, they arrived at our business in 20 minutes and had everything cleaned and completely finished in 2 days.”
    Debbie / Business Owner
    "I was completely satisfied with the work of Maury and his team. He saved us so much money with his careful discovery techniques. GREAT JOB! Very courteous and professional and very reassuring.”
    Elizabeth / Homeowner
    "I have had the pleasure of working with Maury Burstein on several projects and he has always come through with great results. My dealings with him have spanned over five years. From start to finish Maury is organized, thorough, and makes sure the job is done in a professional manner. I highly recommend him and will continue to use his services.”
    Richard / Homeowner
    "Disaster Doctors is by far the best contractor I'ved used at my apartment complex. Their emergency response time is impeccable, pricing is fair and they have exceeded all of my expectations.”
    Michael / Property Manager
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    IICRC Certified FirmWRT / Water Damage Restoration TechnicianASD / Applied Structural Drying TechnicianFSRT / Fire and Smoke Restoration TechnicianAMRT / Applied Microbial Remediation Technician • CCT / Carpet Cleaning Technician • OCT / Odor Control Technician • WFDS / World's Fastest Drying System • North Carolina Licensed Real Estate Broker • North Carolina Licensed General Contractor • OSHA - 40 Hour Hazwoper Training
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    Water damage can be caused by storms, broken pipes, leaking appliances, blocked drains and a host of other disasters. If not mitigated quickly and thoroughly, a simple water damage can turn into a costly reconstruction project.

    Water can be deceptive. It penetrates into structural cavities creating trapped pockets of saturation. The detection of water in these areas can often only be discovered with sophisticated moisture detection meters including hygrometers and infrared cameras. Undetected moisture will continue to cause damage. This damage, at a minimum, will cause odors. Greater damage will surface when materials delaminate, shrink, split and further deteriorate to where costly repairs are required.

    More than just removing excess water, Disaster Doctors has the knowledge and equipment to further dry a home or facility (including substructure materials) completely back to pre-loss conditions. The addition of our safe Botanical Anti-Microbial Disinfectant is key to the prevention of mildew, bacteria and harmful microorganism growth.

    The difference between our method and traditional methods is the speed of drying. Our system dries your home or business much faster than conventional drying. We utilize "Directed Heat Drying" to transfer heat directly to the wet materials. The more we heat the water, the faster the evaporation. The excess heat or moisture in the air is then exhausted to the outside through thermostatically controlled fans. Knowing that heat rises, with our containment system, we don't dry materials that were unaffected by the water damage.

    Over the past 30 years, technology has evolved with new ways to dry better and faster. The priority is to dry buildings and restore materials. Our system is the next step in that evolution.

    The drying of your home or business is not a guessing game, it's the Science of Psychrometry and the Disaster Doctors are a certified company specializing in the "World's Fastest - Thermal Energy System!"
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    Directed Heat Drying™
    A Faster Way to Dry

    TES stands for Thermal Energy System and represents a practical way to implement a new technique in the Science of Drying. It allows Disaster Doctors to dry wet structures twice as fast as ever before!

    What part does heat play in the drying environment? What is more important… the temperature of the air or the temperature of the water?

    We did an experiment to check the speed of evaporation… We put 16 oz. of water in a pan and placed it in the oven at 450º, this represents heating the entire room. We then put 16 oz. of water in a pan and placed it on the stove top at 100º, this represents the directed heat method. 11 minutes later, the water on the stove top was gone! It took 35 minutes for the water in the oven to evaporate (3 times longer than the stove top). What can we conclude from this experiment? The temperature of the air was not a significant factor in the evaporation process and the hottest air in the oven produced the slowest results. It was the temperature of the water that caused the faster evaporation.

    Now let’s apply this to the actual drying environment. The most effective way to dry is to contain the heat and apply it directly to the wet materials. Remember, hot air rises if not contained, so heating the entire room dries out materials that were never effected by water damage.

    By combining controlled heat and air flow to produce high-speed evaporation, Disaster Doctors dramatically improves the drying process for the fastest drying ever!
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    Now the water is extracted, the structure is dried and the contents are cleaned. Sometimes there is still the issue of returning the physical structure back to the pre-loss condition.

    We understand that a large loss incurred from a disaster can be unexpected and very traumatic. We work rapidly with our team of experts so you can get back to your personal life or business. We are committed to bringing your property back to it's original state within a reasonable time frame. We hold our contractors accountable and choose to work with only seasoned industry specialists who are fully insured and are held to the highest level of quality and service.
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    Mold becomes a problem inside a home or business when there's excessive humidity or moisture for an extended period of time. The problem can originate from sudden water releases, like a burst pipe or large spill that goes untreated, or from a chronic condition, such as a leaking roof or plumbing. Even high humidity or warm, moist air condensing on cool surfaces can trigger mold problems. Mold can grow almost anywhere in a home or business if conditions permit. If there is visible growth on painted wall surfaces, property owners should be concerned about what may be growing on the wall's opposite side. The environment inside the walls of a house often differs drastically from the outside and could create a perfect haven for mold. If the wall remains wet for a prolonged period, it's almost guaranteed that the mold growth on the back side will be worse than on the front. At that point, containing the work space and removing moldy materials, followed by cleaning of salvageable framing, are the best options. It's always best to have the mold evaluated and removed by a certified professional. It is easy to underestimate the degree of difficulty involved in mold remediation. Simply cleaning with bleach is not the answer. Disaster Doctors has the training and experience to:
    • Identify moisture sources
    • Evaluate mold growth (visible or suspected)
    • Contain damage to the smallest area possible
    • Physically remove contamination
    • Dry materials to ensure that mold will not return
    • Perform procedures for returning property to a pre-loss condition
    Disaster Doctors will remove the mold & mildew, deodorize and sanitize with safe Botanical Anti-Microbial Disinfectants and restore your home or business to a healthy condition.
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    Please click on the following links for additional information about Mold:

    Tips to help keep your
    home free of Mold

    Steps following Remediation

    Types of Fungi

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    Now the mold is remediated and the contents are cleaned. Sometimes there is still the issue of returning the physical structure back to the pre-loss condition.

    We understand that a large loss incurred from a disaster can be unexpected and very traumatic. We work rapidly with our team of experts so you can get back to your personal life or business. We are committed to bringing your property back to it's original state within a reasonable time frame. We hold our contractors accountable and choose to work with only seasoned industry specialists who are fully insured and are held to the highest level of quality and service.
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    The fire trucks may be gone but without proper immediate response, the real damage and the costs are just beginning. To return your residential or commercial property to its pre-loss condition requires professional restoration. This is not the job for a do-it-yourself property owner. Restoration to a property can be complex. Proper smoke and odor removal are tasks that require technicians certified in these specific areas. In the wake of a fire that has covered homes with smoke and ash, it’s important to begin clean up as soon as possible in order to prevent permanent damage or discoloration from soot residue.
  • Disaster Doctors knows that damage increases and restoration costs escalate the longer neutralization, corrosion control and cleaning is delayed. When homeowners prolong the restoration of their home, they extend the effects brought on by the smoke exposure. The following is a timeline of the effects of fire and smoke on a home.
  • Within Minutes: Acid soot residues cause plastics to yellow; small appliances located close to the source of combustion discolor; highly porous materials (marble, alabaster) discolor permanently.
  • Within Hours: Acid residues stain grout in bathrooms; fiberglass bath fixtures may yellow; uncoated metals tarnish, counter tops may yellow; finishes on appliances, particularly refrigerators, may yellow; furniture finishes may discolor.
  • Within Days: In time, acid residues cause painted walls to yellow permanently; metal corrodes, pits and rusts; wood furniture requires refinishing; vinyl flooring requires refinishing or replace­ment; clothing becomes soot stained; upholstery stains permanently.
  • Within Weeks: Restoration costs escalate tremendously. Synthetic carpet fibers may yellow or discolor permanently; silver plate is corroded permanently; glass, crystal, china may require replacement due to severe etching and pitting caused by prolonged exposure to acid soot residues.
  • Cleaning up soot residue must be done as quickly as possible. During combustion, soot residue and volatile vapors are carried by rising and expanding air to surfaces throughout a structure, and are deposited. This process occurs repeatedly until combustion ends, with soot residue building up on surfaces layer by layer. By the time restoration technicians arrive, lacquer-like soot residue may be quite difficult to dissolve and remove.
  • In addition to removing residue, ridding your home of its smoky odor is necessary. Disaster Doctors uses this four step process to remove odors:
    (1) Remove the source of the odor, as possible, including unsalvageable debris that contributes to odor generation and recontamination of cleaned and deodorized areas; (2) Clean salvageable surfaces and items to physically remove odor-causing residue.; (3) Chase remaining odor with an odor eliminator. In the case of smoke, create a deodorizing fog or gas that seeks out and combines with odor-causing substances; and (4) Seal salvageable surfaces that are inaccessible or slightly scorched, not only for aesthetic purposes, but primarily to encapsulate odor and prevent progressive recontamination.
    Understanding the effects of a fire can help homeowners evaluate the damage to their home. By learning more about residue clean-up and deodorization after a fire, you can minimize the need for costly repair. Disaster Doctors can help you return your home and furnishings to a "pre-loss" condition.

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    Now the fire is out, the water is extracted, the structure is dried, the mold is remediated and the contents are cleaned. Sometimes there is still the issue of returning the physical structure back to the pre-loss condition.

    We understand that a large loss incurred from a disaster can be unexpected and very traumatic. We work rapidly with our team of experts so you can get back to your personal life or business. We are committed to bringing your property back to it's original state within a reasonable time frame. We hold our contractors accountable and choose to work with only seasoned industry specialists who are fully insured and are held to the highest level of quality and service.

    Our Duct Cleaning Radio Ad...

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    Indoor Air Quality is important for the overall comfort in your home or business. Over time, the Air Handler and Ducts have the potential to retain large amounts of dust and particles. Contaminants in your heating and cooling system cause it to work harder and shorten the life of the system. Although filters are used, the heating and cooling system still gets dirty through normal use.

    A great deal of air pollutants, such as pollen, pet dander, dust and chemicals are generated daily and pulled into the HVAC system. They are re-circulated 5 to 7 times per day, on average. Over time, this re-circulation causes a build-up in the ductwork. With a clean system, your desired temperature is easier to maintain, resulting in less energy usage and lower costs.

    While a dirty HVAC system doesn't necessarily mean unhealthy air, the situation may be contributing to larger health issues that could cause problems for people with respiratory health conditions, autoimmune disorders or some environmental allergies.

    Our Duct Cleaning process involves placing the entire HVAC system under negative air pressure, which prevents the spread of these contaminants during the cleaning process. Through a pneumatic air compressor with high velocity air, cleaning brushes, whips and various other tools, the small airborne particles are loosened and the negative pressure pulls them into the HEPA Power Vac, ensuring that nothing is released into your living environment.

    There are alternative systems on the market that look similar to a shop vac with a brush on the end. That style of duct cleaning equipment does not use negative air pressure and is a sub-standard process for effective duct cleaning. Our system is the recommended process for duct cleaning by the National Air Duct Cleaning Association (NADCA).

    Our Carpet Cleaning Radio Ad...

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    New carpet can improve the appearance of any room, but how can carpet that is walked on every day continue looking new? To keep your carpet clean, it's necessary to vacuum regularly with a strong, well-functioning and properly-filtered vacuum cleaner. Unfortunately, due to traffic, children, pets and normal wear, carpet fibers inevitably become soiled, and a dull appearance results. And no matter how much you vacuum, eventually you will need to call a professional carpet cleaner.

    Regular professional cleaning is as important to your carpet as having a trained mechanic perform routine tune-ups on your car. While your carpet may appear clean on the surface, periodic cleaning by Disaster Doctors can remove what you can't see and help your carpet retain its fresh, beautiful appearance.

    In today’s home decor, hard surface flooring is playing an increasingly important role. Examples of popular flooring materials include stone, concrete, ceramic/clay, wood, resilient and specialty flooring. These materials appear to be easy to clean, maintain and restore, however, soils on hard surface flooring have a tendency to build up progressively, resulting in erosion. Sooner or later, it’s necessary to clean beyond routine dusting and damp mopping; that’s the time to call us for help.

    Disaster Doctors has the specialized training and experience it takes to select the proper cleaning agents, equipment, tools and materials in conjunction with the proper methodologies for maintaining or restoring hard surface flooring to its original beauty. We can offer advice on how to clean and maintain the appearance of hard surface flooring and how to maximize your investment and extend flooring life.

    To keep your furniture clean, it's necessary to conduct routine maintenance including vacuuming and immediate attention to spills, coupled with periodic cleaning every one to two years. Furniture and fabric manufacturers recommend that consumers not wait until severe soiling occurs before cleaning because the greater the soiling, the less the likelihood of restoring the fabric's original color, appearance and texture.

    Regular cleaning can help restore your furniture's appearance, extend its life and keep it looking like new. Moreover, Disaster Doctors can offer simple suggestions to maintain a clean and healthy home or business environment.

    CARPET / Before

    CARPET / After

    STAIRS / Before

    STAIRS / After

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    828.369.2000 / Toll-Free 800.717.0003 / Toll-Free Fax 800.878.4487 /